
Shipping & Delivery Policy Overview
Moomoo offers reliable shipping within Greece and internationally, ensuring that every order is handled with care. All items are shipped in secure and thoughtfully designed packaging that reflects the quality of our creations.
Order Processing Time
All orders require 3 to 5 business days for preparation and processing before shipping. The delivery times below refer to the period after your order has been dispatched.
Shipping within Greece and Cyprus
Orders are shipped via Box Now or ELTA Courier, with the option to choose during checkout.
Box Now
Greece
- Pick-up from a Box Now locker, available 24/7 with a personal PIN
- Delivery time: 2–3 business days from dispatch
- Shipping cost: €2
- Free shipping on orders over €40
- Cash on delivery is not supported with Box Now
Cyprus
- Pick-up from a Box Now locker, available 24/7 with a personal PIN
- Delivery time: 2–3 business days from dispatch
- Shipping cost: €9
- Free shipping on orders over €100
ELTA Courier
Greece
- Home delivery via ELTA Courier
- Delivery time: 1–3 business days from dispatch. For remote areas, registered mail via ELTA may be used.
- Shipping cost: €4
- Free shipping on orders over €50
- Cash on delivery available only within Greece, with an extra charge of €2.00
Cyprus
- Home delivery via ELTA Courier
- Delivery time: 5–7 business days from dispatch
- Shipping cost: €17
- Free shipping on orders over €150
International Shipping
International orders are shipped via Deutsche Post (Global Mail). Delivery times are estimated from the shipping date and are as follows:
- EU countries: 3 to 6 business days (€7.00)
- Germany: 3 to 6 business days (€6.00)
- UK: 3 to 6 business days (€7.00)
- USA & Canada: 5 to 9 business days (€10.00)
- Rest of the world: 5 to 15 business days (from €10.00)
Shipping cost is fixed per order, regardless of the number of items. Free shipping for orders over €100.
Tracking Number
Once your order has been shipped, you will receive an email with a tracking number.
Customs & Import Duties
For orders outside the EU, customs duties and import taxes may apply. These charges are the responsibility of the recipient.
Delays
There may be delays during high-demand periods such as holidays or sales. Thank you for your understanding.
Helpful Tips
If home delivery is not convenient, consider using a work address. Always provide a mobile number for communication.