Privacy & data Protection Policy

At MOOMOO, the security and protection of your personal data is our top priority. We process your data with care, responsibility, and in full compliance with both national and European legislation — in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019.

By visiting www.moomoo.gr, you accept the practices described in this privacy notice. You explicitly consent to the collection and processing of your personal data, which you may revoke or amend at any time.

We reserve the right to amend these data protection terms in accordance with the current regulatory framework. We encourage you to periodically review this section. Continued use of our services implies acceptance of any modifications.

The collection and processing of personal data by MOOMOO is subject to the following terms as well as to national, EU, and international law concerning the protection of individuals with regard to the processing of personal data.

What constitutes personal data?
Personal data is any information that can be used to identify or contact an individual.

Purpose of collecting personal data
MOOMOO collects, stores, and processes personal data only when voluntarily provided by the user, and solely for the following purposes:

• Communication with users and provision of services (e.g., product dispatch, newsletters)
• Promotion and advertisement of products
• Customer service (offers, informational emails)
• Updates on promotional activities, offers, contests, and new products
• Information about events MOOMOO participates in or organizes
• Providing a personalized user experience on our website
• Gathering user feedback to improve services and experience
• Statistical analysis and research within the scope of business operations
• Communication for dispute resolution, debt collection, or account issues

To serve the above purposes, we may contact you via email, telephone, or SMS.

Sources of data collection
Personal data is collected through:

• Contact and order forms
• Registration to the online store or newsletter list
• Order submission (online, phone, or email)
• User account activity (data updates, wishlists, order history)
• Product reviews, blog comments, push notifications

What data is collected?

• Personal details: full name, address, phone number, email
• Account information: cart contents, wishlists, search history
• Optional: age, gender, interests, professional and tax data (e.g., VAT number)
• Technical data: IP address, cookies

Cookies
We use cookies to record user behavior (e.g., page views, product preferences). More information is available in our "Cookie Policy" section.

You may opt out of personalized advertising via your browser settings. This does not affect the ability to collect data for other purposes as described herein. Data collection by third parties for advertising is not permitted without your consent.

User rights
In line with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019, users are entitled to the following rights:

• Access to their personal data
• Correction or update of data
• Deletion (“right to be forgotten”)
• Restriction or objection to processing
• Data portability (structured and machine-readable format)

MOOMOO responds to such requests within 30 days, with possible extension upon notice.

User data management options:

• Deletion of personal data
• Editing and updating personal data
• Request for data portability
• Request to restrict processing

Data retention
Personal data is retained as long as necessary for the operation of services and in accordance with MOOMOO's data retention and deletion policies.

Data security
We implement technical and organizational measures to protect your data from loss, misuse, unauthorized access, or alteration. Transactions are protected using Secure Sockets Layer (SSL) encryption.

Disclosure of data to third parties
MOOMOO may share data with:

• Google & Facebook: for remarketing purposes
  No data is disclosed to unrelated third parties without consent.

Exceptionally, MOOMOO may share data with judicial or law enforcement authorities upon lawful request, in accordance with applicable legislation.

Right to lodge a complaint
You have the right to lodge a complaint with the Hellenic Data Protection Authority or any other competent supervisory authority if you believe your rights have been violated.

Data Controller
For any related requests or to exercise your rights, you may contact MOOMOO's Data Controller via email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Intellectual Property – Photographic Material
Photographers, as creators of original works under Article 2 §1 of the Berne Convention, Law 2121/1993, and Directive 93/98/EC, accept the automatic transfer of their proprietary rights to MOOMOO, in accordance with Article 32 §2 of Law 2121/1993.

MOOMOO obtains full exploitation rights to such works, including the rights to modify, reproduce, and incorporate them into other creations, for the full duration of their protection under:

• Article 9 of the WIPO Copyright Treaty (Law 3184/2003),
• Article 12 of the TRIPS Agreement (Law 2290/1995),
• and Article 6 of Directive 93/98/EC.